Need to talk to us?
Our support team replies within 24 hours. Include your booking reference.
Quick actions
- View your booking status - find it in your confirmation email or checkout.
- Resend tickets - check spam, then email support with your address.
- Change date - most tickets are non-refundable; see cancellation policy.
Booking & managing your order
How do I book?
Choose your experience, pick a date, select time slot if required (e.g., London Eye), add guests, and pay. You'll get a confirmation email with mobile tickets instantly. You have ~20 minutes to hold your selection during checkout before it expires.
Can I change the date or number of guests?
Most tickets are marked Non-Refundable & no changes on the booking panel. If your ticket type allows changes, you can request it at least 24 hours before entry via [email protected], subject to partner approval and price difference.
Where are my tickets?
After payment you land on the confirmation page and receive a PDF by email. You can download it again from the confirmation page. Present the QR/mobile voucher at the venue - no printing needed.
Payments, pricing & currency
All prices are shown in your selected currency (footer currency selector). The charge is processed in GBP and converted by your bank if different. We accept Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, and PayPal - see footer for icons.
The total payable shown in the booking panel includes all fees. No hidden charges are added at checkout.
Tickets & entry
Mobile tickets are accepted for all experiences listed on trabeler. Arrive 10–15 minutes before your slot with your QR code and ID matching the booking name if requested. Operating hours are shown on each experience (e.g., 10:00 am – 5:00 pm for Pacific Science Center).
Children under 3 enter free at Pacific Science Center; under 2 at London Eye when accompanied by a paying adult. Concessions are verified at the gate.
Common issues
- Payment failed: check card limits, 3D Secure, or try another method. Your booking is not confirmed until you see the confirmation page.
- Wrong email: contact support immediately - we can reissue to a corrected address before download.
- Venue closed / force majeure: if the partner cancels, you are eligible for rebooking or refund per our cancellation policy.
Still need help?
Email [email protected] with subject "Help – [booking reference]". Include screenshots if relevant. For data requests see our privacy policy and for legal terms see terms of use.